hello@thesmemall.com
Include your registered email and payment reference where relevant.
Official support
Ask before you pay twice.
For application, payment, BHC or finale support, contact The SME Mall through the official channels below.
Contact WIBC
Direct support, not a generic form.
Social support
@thesmemall
Use the verified SME Mall account. Do not share card details or passwords.
Support hours
Monday–Friday
Final hours and an event-day telephone number require confirmation.
Payment succeeded but access did not open?
- 1. Do not start another payment.
- 2. Save the Paystack reference and payment email.
- 3. Contact support with the time, amount and registered email.
- 4. Never send your PIN, OTP, CVV or password.